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Refunds & Returns Policy

While Wade’s Warehouse does not facilitate product returns, we are committed to customer satisfaction and will provide refunds when necessary.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

To initiate this process, please contact our customer service team with your order information. Once we receive your request, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Thank you for shopping with us. We value your trust and strive to provide a hassle-free shopping experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are always here to help.

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